To check your Order Status, log in and visit the ‘My Orders’ page in the ‘My Account’ section of this website. Here you will find updated tracking information as it becomes available. Orders without tracking information may require more time to process.

If your order does not appear in your account, it may have been a guest checkout, phone, or offline order. You will still be able to trace your order using your unique tracking number.

There are many reasons why an order may be delayed. Here are the most common ones:

  • Delay caused by customs
  • Difficult access to the property
  • Weather conditions
  • The delivery address is a Postal Office or Box Number
  • Failed delivery attempts

If you cannot trace your order or you notice unusual statuses in the tracking system, report it to us as soon as possible and we will assist you in finding out why your consignment has been delayed.

Please contact us
Call us on +357 99458668 during work hours (9-6 GMT+2 Mon-Fri)