To check your Order Status, log in and visit the ‘My Orders’ page in the ‘My Account’ section of this website. Here you will find updated tracking information as it becomes available. Orders without tracking information may require more time to process.
If your order does not appear in your account, it may have been a guest checkout, phone, or offline order. You will still be able to trace your order using your unique tracking number.
There are many reasons why an order may be delayed. Here are the most common ones:
- Delay caused by customs
- Difficult access to the property
- Weather conditions
- The delivery address is a Postal Office or Box Number
- Failed delivery attempts
If you cannot trace your order or you notice unusual statuses in the tracking system, report it to us as soon as possible and we will assist you in finding out why your consignment has been delayed.
Please contact us
Call us on +357 99458668 during work hours (9-6 GMT+2 Mon-Fri)
All orders are specially made to your specifications and we ship as soon as your order is completed. Depending on the product, orders may take between 2-7 business days to manufacture and dispatch. Die-cut products are usually dispatched within 2-3 business days and printed products within 5-7 business days.
With our business adapting to the challenges of the current pandemic presented, our Economy register shipping method has been impacted.
There are delivery delays because most of the Nationals posts currently are operating with less staff than usual and unfortunately, we have no way of knowing and controlling how long the order will take to be delivered to you.
Shipping charges are calculated on the basis of weight, volume, and destination.
Via National Postal Services it takes between 15 days to 1 Month. You can track your consignment on your National Postal Services website from despatch to receipt.
Via National Postal Services it takes between 5 days to 10 Days. You can track your consignment on your National Postal Services website from despatch to receipt.
Via FedEx/ TNT it takes between 2 days to 1 week. You can track your consignment on the FedEx/ TNT Track & Trace website from despatch to receipt.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Signature Custom Designs reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs incurred related to the return of the undelivered consignment.
For more information and inquiries you can contact us
Each country has its own laws and regulations for the Customs and Taxes of goods.
We are obliged to charge VAT on all orders delivered to any European Union country.
As of 1 July 2021, new EU VAT rules for business-to-consumer (B2C) sales will be introduced. The new rules are being introduced to facilitate EU cross-border trade, ensure a fair competition for EU suppliers, and ensure that VAT is charged based on where the customer is located.
If you are VAT registered in a European Union country and have a valid VAT registration number, you may submit that VAT registration number when ordering. Signature Custom Designs picks up your VAT registration number as part of registration. If you need to add or delete VAT registration numbers, login and visit the ‘VAT Number’ page in the ‘My Account’ section of this website.
All orders placed for delivery to Non-European Union countries are shipped free of Cyprus VAT. In general, all consignments are subject to local import duties in the destination country, and these costs are solely your responsibility.
CUSTOMS AND TAXES CALCULATION
Customs and taxes are not included in the price of the goods you purchase from Signature Custom Designs, and are not included in the overall shipping costs you pay. When purchasing goods from us some or all of these goods may not originate in the country you reside in, therefore are subject to a customs and Taxes, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
Use this quick tool using HS Code 391910 to calculate import customs & taxes for hundreds of destinations worldwide.
Import customs and taxes are estimated and should be used for informational purposes only.
For more information and inquiries you can Contact Us or call us on +357 99458668 during work hours (9-6 GMT+2 Mon-Fri)
Pay securely using your credit/ Debit card. We accept all major cards.
We accept PayPal payments via our website; payments processed using PayPal will be charged immediately. For new buyers, signing up for a PayPal account is now optional. This means you can complete your payment first, and then decide whether to save your information in a PayPal account for future purchases.
OTHER PAYMENT OPTIONS
For other payment options, you can contact us
At our Online store, foreign currency for non-EU currency amounts displayed are estimates provided for general information purposes only.
PAYMENT & CURRENCY
All orders are charged when you click ‘Place Order’. All transactions on our website are calculated in Euro (€) even when using our website’s currency converter. Please review your financial institution’s policies when making purchases in Euro as there may be extra charges incurred for the transaction. In the unfortunate event that a credit will need to be issued it also will be calculated in Euro. Return currency conversion will also be calculated at the current currency rate and may vary from the original local currency paid.
Currency conversions are estimated and should be used for informational purposes only.
NON-EU CURRENCY DISCLAIMER
All non-EU currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any foreign currency information. The final amount shown in your cart is in Euro. The estimated product price does not include customs, duty fees, and/or taxes in the country of receipt. Your credit card company may charge you a conversion fee.
Any charges or refunds to your credit card will be issued in Euro. Refund amounts may vary from the purchase price due to fluctuating exchange rates.
You may purchase parts of a Styling Kt, but we will have to place the custom order for you. You can contact us or call us at +357 99458668. We will then place the order for you and send you a PayPal payment request.
If your order has not yet shipped, you may still be able to modify its details. Please reach out to our Customer Service or by calling +357 99458668. We’ll modify its details for you.
Yes! Please reach out our Customer Service Team or by calling +357 99458668.
We’re sorry to hear that your sticker kit arrived broken or incomplete. Please call us on +357 97651210 or contact Customer Service as soon as possible.
Yes! The indicated price is for both sides of the motorcycle and/or panniers.